Return and Refund Policy.

We want you to be confident in the products you purchase from us. If a product does not meet your expectations, arrives damaged, or has a problem, please contact us so we can help determine the best resolution.

Returns

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

To be eligible for a return:

  • The product must be in new or like-new condition.

  • The product must include all original accessories, cables, manuals, documentation, and other supplied components.

  • Products should be returned in their original packaging whenever possible.

  • The product must not have been damaged through misuse, improper installation, modification, or operation outside its specified ratings.

  • A return authorization must be obtained from us before shipping the product back to us.

We reserve the right to refuse a return or apply a restocking fee if a returned product is incomplete, damaged, modified, or otherwise not in resalable condition.

Technical Products & Compatibility

Many of our products are intended for specialized technical, engineering, laboratory, or development applications. Customers are responsible for reviewing product specifications and confirming that a product is suitable and compatible with their intended application before purchasing.

If you are unsure whether a product is appropriate for your application, please contact us before placing your order.

Incompatibility with equipment, software, interfaces, operating environments, or applications not specifically identified as compatible in the product documentation may not be considered a product defect.

Non-Returnable Products

Certain products may not be eligible for return, including:

  • Custom-built or made-to-order products

  • Products modified or configured specifically for a customer

  • Special-order items identified as non-returnable at the time of purchase

  • Downloadable software, digital products, license keys, or activated licenses

  • Consumable products that have been opened or used

  • Products damaged through improper installation, handling, modification, electrical overstress, or use outside published specifications

  • Clearance or final-sale products identified as non-returnable

Any return restrictions specific to a product will be identified on the applicable product page or communicated before the order is completed.

Defective or Damaged Products

Please inspect your order when it arrives.

If a product arrives damaged, is defective, or you receive the wrong item, contact us as soon as possible. Please provide your order number, a description of the issue, and photographs when applicable.

We may perform reasonable troubleshooting or request additional information to determine whether the product is defective before authorizing a return or replacement.

For verified defective or incorrectly shipped products, we may, at our discretion, provide a replacement, repair, store credit, or refund.

Return Authorization

Please contact us before returning any product.

When requesting a return, please provide:

  • Your name and company, if applicable

  • Order number

  • Product being returned

  • Reason for the return

  • Description of any technical problem, if applicable

If the return is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Products returned without authorization may be refused or experience processing delays.

Return Shipping

Unless the return is due to our error or a verified defective product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and appropriate packaging, particularly for sensitive electronic and technical equipment. We are not responsible for products that are lost or damaged during return shipment.

Original shipping and handling charges are generally non-refundable unless the return resulted from our error.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution or payment provider.

Shipping charges, expedited shipping fees, duties, taxes, customs charges, and other transaction-related costs may be non-refundable except where required by law or when the return resulted from our error.

Restocking Fees

A restocking fee may apply to certain returned technical products, particularly products that have been opened, require inspection or testing, or cannot be sold as new.

Any applicable restocking fee will be communicated as part of the return authorization process.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered processing or shipment may be canceled without charge. Orders that have already shipped must generally be handled through the standard return process.

Custom, configured, or special-order products may not be cancelable once production or procurement has begun.

Warranty Claims

Returns under this policy are separate from product warranty claims.

Products covered by a manufacturer's or seller's warranty may remain eligible for repair or replacement after the standard return period has expired. Please refer to the warranty information supplied with the product or contact us for assistance.

Contact Us

For return, refund, warranty, or product compatibility questions, please contact us.

When contacting us about an existing purchase, please include your order number so we can assist you more quickly.

We reserve the right to update this Return & Refund Policy from time to time. The policy in effect at the time of purchase will generally apply to your order, subject to applicable law.

About E3 Compliance

E3 Compliance is an independent engineering consulting company located in downtown Grand Rapids, Michigan. Here at E3, we specialize in EMC and High-speed design, analysis and perform pre-compliance and diagnostic testing in our ~6000 sq ft EMC lab. We help our customers upfront in the product development process so they can pass compliance testing with confidence and get to market on time. We support product launches at any phase of development in automotive, aerospace, consumer, medical, office, industrial and other applications. Contact usor download our company overview PDF to learn how we can help you save time and money.

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